# Game Support | OREBRON

Get help with OREBRON games, report a bug and learn what to include so our team can investigate your issue.

Canonical page: https://orebron.com/support/

## Before you send a report

1. Close and reopen the game.
2. Check that the game and your device software are up to date.
3. Restart your device and confirm that you have a stable internet connection when the game needs one.
4. Note what happened immediately before the problem appeared.

## Support questions

### How do I report a bug?

Email our support team with a short description of what happened and the steps that led to it. Screenshots or a short video can help us understand the issue.

### What should I include in a bug report?

Please include the game name, your device model, operating system version, game version and the steps that reproduce the problem.

### Can you restore lost game progress?

Recovery options depend on the game and how progress was saved. Send us the game, device and player details you have, and we will check what is possible without promising a restoration.

### Where can I find privacy information?

The OREBRON website privacy page explains this site. If a game provides its own privacy information, use the link shown in that game or its store listing.

## Contact support

Email: hello@orebron.com